Safety of Client Keys with Us

When you give someone the keys to your house, it’s an exercise in trust. As pet sitters, we take our duties to look after your pets and your home very seriously. Here’s a sneak peek behind the scenes at how we handle our clients’ keys,

Management of Client Keys in Our Office

Once you provide us with your keys, we code, label, and enter them into our specialized tracking software. This allows us to keep any information that can be used to identify you from falling into the wrong hands. Likewise, we keep all of our keys in a secure, locked location when not in use.

As an extra precaution, we also ask that you provide us with two sets of keys.  Always having a spare set of keys at the office means that we can quickly dispatch a second sitter if your regular pet sitter is unable to make it.

Management of Client Keys Outside of Our Office

Sometimes, unexpected events arise when traveling. It’s not uncommon to be significantly delayed or to have to extend your trip a few days. For that reason, we will never lock the keys in your house behind us. That way, you won’t have to worry about giving your sitter access if your plans change at the last minute.

Lockboxes are another secure method of giving your sitter access to the keys. As long as you provide us with the code, we can access the keys as needed. However, we don’t recommend that you hide your keys in an unsecured location such as under a doormat or rock in the garden.

For More Information

If you have questions about the safety of Client keys or general questions about pet sitting, you can contact Kara Jenkins, Owner of TLC Pet Sitter. We are also available by email at info@tlcpetsitter.com.