QUESTIONS & ANSWERS
Do you have questions about pet sitting services? Here you’ll find a list of answers to some of our most frequently asked questions. If you do not find what you are looking for here, please feel free to call us at (480) 588-1364.
Where Does TLC Pet Sitters Provide Services?
We care for your pet(s) in your home. TLC provides house and pet sitting services in Chandler, Gilbert, Tempe, Mesa and Scottsdale.
North– Shea Blvd
South – 202 Red Mountain freeway
East –101 Freeway/Frank Lloyd Wright
West – Tatum Road/ 44th street
North –Main Street in Mesa after Gilbert Rd
South –Chandler Heights Road / Riggs Road
East – Power Road
West – I-10 Freeway/ 44th St. Phoenix
View Service Area in a larger map
Why Choose TLC House & Pet Sitting Service?
We tailor our services to your pet(s) needs in your home while you are away. TLC’s services are designed to maintain your natural home environment and we’ll “treat” your pet(s) as if you have never left. With over 20 years of experience, our mission is to provide qualified, experienced, trusted and personalized pet care which offers peace-of-mind and exceptional service. In addition, we are license, bonded and insured.
- Pet’s Health and Safety First
- Trusted and Personalized Pet Care
- Experience and Continued Education
- Open Communication to Provide Exceptional Service
- Peace-of-Mind for Your Security
Do You Offer Boarding Services for Pets?
No, we do not board animals. TLC is “An Alternative to Boarding.” Our sitters come to your home and care for your pets in their natural home environment.
How Do Pet Sitting Services Work?
We provide personalized care for your pet(s) in your home while you are away. A professional pet sitter will meet with you before your services begin, in order to get acquainted with you and your pet(s). Based on your specifications, your sitter will then visit and care for your home and pet(s) up to three times per day and/or stay overnight in your home while you are away. To get started, call TLC to set up a FREE consultation at 480-588-1DOG (1364) or complete the Request a Consultation form (link to Request a Consultation form) on our web-site.
What Types of Services Do You Offer and What Does It Include?
See list of services provided. https://tlcpetsitter.com/all-services/
At your initial consultation, your pet sitter will tailor your services upon your requests. A typical visit consists of:
• Fresh food and water, a potty break, playtime, and a lots of TLC for your pets
• For your home we may pick up your mail, rotate lights, water household plants, and take out the trash.
How Long Does the Visit Last?
A vacation/daily and mid-day visit will typically lasts 20-40 minutes. Overnight visits your sitter will be stays in your home for 10-12 hours. Each visit is special and tailored for your pets needs. More time may be necessary depending on your pet and home specific needs. Please contact us for more information.
Do I Meet My Pet Sitter Before Services Begin?
Yes, you meet your sitter at our FREE consultation when you make a reservation for our services. This is an opportunity for your sitter to get acquainted with you, your pet(s), and your home before your services begin. It allows your sitter to meet with your pet(s), learn about your pet and home routine, and collect keys to your home. Without a consultation, our sitters would not be able to offer such quality, trusted, and personalized care.
What Is an In-Home Consultation and How Do I Prepare?
An in-home consultation is conducted prior to using our services. It allows you and your family to meet your main pet sitter. The in-home consultation also allows us to collect two sets of house keys for access to your home and pets. To prepare for your in-home consultation, please update your profile online, and input all pertinent details regarding your home, contact information, and pet care. We ask that you please test each of your home keys to ensure seamless access to your home. Here is a Checklist to help you prepare for your consultation.
Can I Call or Text My Sitter to Find Out How My Pets Are Doing?
Yes, you can speak or text your pet sitter directly, or call our office and we will be happy to update you on your pet’s well-being. In addition, your sitter will leave a written log regarding your pet(s) interaction and their time together during each visit. Or if you would like our system will automatically email notes when the sitter arrives and leaves your home. They will track behavior, potty break activity, appetite, and overall health, among other things
Can I Be Assured That I Will Have the Same Pet Sitter / Dog Walker Each Time?
When you request services, a main sitter and a back-up sitter will be assigned to you, based on your location and services requested. Every effort is made to ensure that your pet(s) receive care from either your main sitter or your back-up sitter. During holidays reservations are made on a first-come-first-serve basis. Therefore, we cannot guarantee that your main sitter will be available. Please provide as much advance notice as possible to make sure your main sitter is available.
What If My Main Pet Sitter / Dog Walker is Not Available?
One of our other wonderful staff members would be happy to care for your pets in the case that your main pet sitter is not available. It is imperative that you update your client and pet profile regularly to ensure that your back-up pet sitter is adequately prepared to care for your pets.
How Do I Know When Your Staff Was at My Home?
Our online software will automatically send you and email notice when the sitter arrives. After they complete their visit you will be automatically emailed with date and time of completed visit along with notes from the visit.
What About My Keys?
Keys are picked up at the initial FREE consultation. Clients who choose to keep a key on file with TLC enjoy the speed and convenience of booking their next reservation. With a key on file, there is no need to make arrangements for a sitter to pick up a key, which may result in an additional charge. TLC has a unique coding system for every key on file. This system allows our office to easily identify and store every key without compromising any of your personal information.
Why Doest TLC Need Two Sets of House Keys? Can I Just Give You One Set?
We require two sets of house keys from all clients, no exceptions. One set of keys remains in the care of your main pet sitter and the other set is kept in our office safe to be used in the case of a lock-out or emergency. All keys are coded for your security. We do not accept garage openers or lock codes for entry as these can malfunction and limit our access.
How Do I Get Back My Keys After Services?
Most of our clients leave their keys in the possession of TLC . This ensures them easy scheduling of services. You never know when you might need the help for pet sitting. That said, should you wish to collect your keys at any time during your relationship with us, you are welcome to do so . Please call our office or make arrangements a head of time. We ask that you please give us at least two business days notice so that we may collect keys from your main pet sitter.
What Are Your Rates?
We work with our clients to create the best value and care for your pet(s) and home. The cost will vary based on the frequency of visits and types of personalized services. Please call our office for a personal quote at 480-588-1364 (1DOG) Ext. 0.
How Do I Schedule a Service or Make a Reservation?
Call TLC to set up a FREE consultation you can call us at 480-588-1DOG (1364) or complete a new client Request form on our web-site.
What Happens if There is an Emergency?
TLC is prepared to deal with any emergency that may arise. At the consultation, we ask our clients to fill out and sign a veterinarian release form, so we are aware of your preferences for emergency care before you leave; however, we will try every way possible to reach our clients first. We also have back-up sitters, so if your sitter is ill, we can continue service without any interruption. For this reason we always request to have two keys on file.
Do You Administer Medication?
We will administer veterinarian prescribed medication only at no additional charge, including: pills, drops, and injections.
I Have a Special Needs Pet, Can You Accommodate Special Requests?
As professional pet sitters, we are prepared to care for pets of all ages, sizes, temperaments and needs. Please contact us to further discuss your pet’s individual needs and our availability.
How Much Notice Does TLC Require When I Make a Reservation?
For new clients, we suggest that you call 480-588-1DOG (1364) or submit your request on-line as soon as possible. We must schedule the initial FREE consultation before we start services. We prefer at least two weeks advance notice for new clients for non holiday reservations, and 4- 6 weeks for major holidays. We will do our best to accommodate every inquiry.
For current clients, one week notice is preferred with the exception of holidays. Please call, e-mail, or submit your reservation new client Request on our web-site, to request service as soon as you know you are leaving. Holidays book up quickly, so please make your reservation early!
What is Your Cancellation Policy?
Cancellations for pet sitting must be made in advance of your scheduled service. One week notice (daily/ vacation visits) for non-holiday reservations and TWO weeks’ notice for (holiday reservations and overnights prior to you leaving for your trip. There will be no refunds once service begins. All credits expire twelve months from the date of cancellation.
Do You Offer Refunds?
We do not offer refunds and ask that you verify all reservation requests for accuracy prior to submitting them.
Is There an Additional Charge for Holidays?
Yes, TLC observes nine holidays annually. Our holidays include American Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Eve and New Years Day. Services performed on holidays incur a $7 per visit surcharge for daily/ vacation visits and $25 for overnight visits to ensure that our team receive a bonus for working while others celebrate.
What Happens When I Get Home?
We request that our clients contact us once they get home (not off the plane) because accidents can happen via our 24 hour voicemail service and leave a message for your sitter. With this system, we are all assured that your pets are secure and you have returned home safely.
How and When Do I Pay For Services?
All services are paid in full before you leave for your trip. You can pay by cash, check; charge (Visa and Master Card) by phone.
How Do I Make Reservations?
Clients submit appointment requests through our online scheduling software, Power Pet Sitter. Reservation requests are approved, charged and confirmed via PPS within 24 business hours
Do You Take Last Minute Requests?
We are happy to accommodate last minute requests when possible. All requests that are being made with less than two day’s notice must be submitted via our last minute request form. Requests with more than two day’s notice can be input intoPower Pet Sitter. We will respond to all requests as soon as possibl
Can I Tip My Pet Sitter?
You are welcome to reward your pet sitter for a job well done by leaving a tip for them directly. You may also mail gratuity to our office in North Springfield. Please address the envelope to our Operations Manager, Beth Wherry Acker, and include your pet sitter’s name inside on the check or gift card. We thank you for your generosity!
TLC is committed to keeping all information we receive from our clients confidential and will not disclose any of your personal information. We will only use your information as a means to take excellent care of your pets and home while you are away. We do not sell your information to any third party; all of your information is safe and secure. We do not use web base software and your keys are locked away when not in use. All keys are coded and not kept with any of your personal home and pet information.
Do You Have References?
Yes, references are available upon request.
Do you still have some questions about pet sitting services? Please feel free to call us directly at (480) 588-1364.
TLC Sitters Provide:
♥ Daily/ Vacation Pet Sitting
♥ Daily Dog Walking
♥ Overnight Pet Care
♥ Mid-day visits
♥ Cat Sitting
♥ House Sitting (no pets)
Why Hire a TLC Pet Sitter?
♥ 20+ Years of Experience
♥ Reservations Online
♥ Pet CPR Certified
♥ Prepared for Emergencies
♥ Bonded & Insured
♥ Veterinarian Recommended
♥ Services Tailored for each client
♥ Pet Sitters can text client while away
♥ FREE Consultation
♥ "A" Ratings at Angie's List
♥ Automatic notifications when sitter arrives and leaves your home