NEW CLIENTS

Planning Ahead or Do You Need Services Immediately?

PLANNING AHEAD

If you’re here planning ahead for future services, please complete our online form where ask a few questions about you and your pet. We’ll be in touch shortly thereafter to talk to you about what you need . We prefer as much notice as possbile.

Thank you

or 480-608-5885 x0

NEED SERVICES IMMEDIATELY

No time for forms because you are faced with an unexpected need for our services?
Give us a call!

This service is for pet owners needing services within three (3) days of your call or within two weeks for overnight and holiday pet sitting. We will confirm if we have a sitter available for your request and setup your online account.

WHAT’S NEXT?

1. PET PROFILE

please complete before your Meet & Greet

Once somone has spoke with you and you book services. We will go explain our registration proces This ensures that we are able to care for your pet the best way possible and that we are able to get in touch with you quickly should we need to. Since your pets can’t talk, we rely on pet owners to speak for them through this profile.

What Info Do We Ask For in Your Pet’s Profile?

Details about your pet’s daily routine
(where their food is kept and how much they are usually fed, behavioral concerns or medical needs)

Emergency phone numbers
(your cell, if you won’t be home – the number to your hotel, friends, family, etc.)

Vet and/or specialist information

Determine how you will give access to your home
(For instance, with 2 copies of tested keys, use of a lockbox, entrance using a security system code, etc.)

2. AGREEMENTS, FORMS & PAYMENT

SIGN ON THE DOTTED LINE

Before our Meet & Greet we’ll e-mail you two documents. A Service Agreement and a Veterinarian release form for your signatures. Please return these to us before our meeting. Once we receive your requested dates of service, we will review your request and arrange to collect payment accordingly. Payment is required in advance of services as shown here:

We prefer as much notice as possible

One week in advance for daily/vacation visits
Two weeks for overnight and holiday services
On the 15th of each month for dog walking services

Once You Become a TLC Client:

Once your pet’s profile has been received and our agreements have been signed, we are proud to consider you and your pet TLC clients! Our existing clients can easily request services using the button below to log into their accounts.

Please request services at least one (1) business week in advance before non-holidays or at least two (2) business weeks in advance before holiday services.

EXISTING CLIENT LOGIN

3. INITIAL MEET & GREET

We like to get to know you and your pet! We will schedule an initial Meet & Greet with you both.

Here’s what you can expect during this initial consultation:

1) Allow the sitter to become familiar with your pets and home

2) Review of your home, pet, vet, and emergency contact information

3) Provide us with your preferred way to access to your home

4. HOME ACCESS

We prefer that you use a lockbox. You have control of your house key at all times.
You can provide us with 2 sets of keys to access your home. One is for the sitter and one is locked in the office.